FAQ

1. What makes Mai Hair different?

Mai Hair delivers premium, ethically sourced extensions made to blend seamlessly and feel like your own. Each bundle is double-drawn, tangle-free, and crafted for longevity — so your investment looks flawless for years, not months.

 

2. Is the hair 100% human?

Yes. All Mai Hair extensions are made from 100% raw, unprocessed human hair with intact cuticles aligned in one direction for natural movement and shine.


3. Can the hair be colored or bleached?

Absolutely. Our raw hair can be professionally colored, bleached, or toned — just like your natural hair. We recommend having a licensed stylist handle any chemical processing to preserve the integrity of the strands.

 

4. How long does Mai Hair last?

With proper care, Mai Hair can last 3-5 years or longer. Regular deep conditioning, gentle detangling, and heat protection will keep your extensions looking fresh and full.

5. How many bundles do I need for a full install?

  • 14”–18” → 2–3 bundles
  • 20”–26” → 3–4 bundles
  • 28”+ → 4 or more bundles
    If you’re installing with a frontal or closure, your stylist can advise the best quantity based on your desired fullness.

6. How should I care for my extensions?

Use sulfate-free shampoo and conditioner, minimize heavy oils, and always air-dry or use low heat.

When not in use, store your bundles in a satin bag or on a hanger to prevent tangling


7. Do you offer returns or exchanges?

Due to hygiene and safety standards, all sales are final. If you receive a defective or incorrect item, please contact us within 3 business days at support@itssmaihair.com.


8. How long does shipping take?

Processing takes 2–4 business days, followed by shipping times depending on your location. U.S. orders typically arrive within 2–5 business days after shipping.


9. What if my package is lost or stolen?

We partner with Route Package Protection to cover lost, stolen, or damaged orders.

If you add Route to your purchase, your shipment is fully protected.

If Route is not added, Mai Hair is not responsible for packages marked as delivered.

 

10. Do you work with stylists or brand ambassadors?

Yes — we love collaborating with stylists and influencers who share our vision for luxury and authenticity.

For partnership inquiries, email collab@itssmaihair.com.

 

11. How can I contact customer service?

Email us anytime at support@itssmaihair.com.

Our team responds Monday–Friday, 10 AM–6 PM EST.


12. How do I join the Mai Society?

Join Mai Society by subscribing to our newsletter for early drops and exclusive perks.