Raw 613 Blonde 13 x 4 Frontal

Shipping with Care

Every order is handled with precision and love. Please allow 2–4 business days for processing before shipment. Once your order ships, tracking details will be sent directly to your email.

• U.S. Shipping: 2–5 business days after processing.
• International Shipping: 7–14 business days depending on customs.
• Express Shipping: Available at checkout for faster delivery.

Please ensure your shipping address is correct before completing your order. Mai Hair is not responsible for delays or lost packages due to incorrect information or carrier issues.

Route Package Protection

We’ve partnered with Route to offer optional package protection at checkout.

When you add Route to your order, your shipment is protected against loss, theft, or damage.

• If your protected order is lost or stolen, simply file a claim through Route’s system for a quick replacement or refund.
• If Route is not added at checkout, Mai Hair is not responsible for packages once marked as “Delivered” by the carrier.

You can learn more or file a claim directly through Route’s website.

Our Commitment to Quality

Each bundle, frontal, and closure is inspected and packaged with care.

Because our products are made for personal use, all sales are final.

If you receive an incorrect or defective item, please contact us within 3 business days of delivery at support@itssmaihair.com with your order number and clear photos.

We’ll gladly review your claim and make it right if approved.

Cancellations & Order Changes

Orders can be canceled or updated within 24 hours if processing hasn’t started.